Shipping Policy

At Axis Footwear, we are committed to delivering your order quickly, safely, and reliably — no matter where you are located. We ship worldwide and work with trusted logistics partners to ensure a smooth and dependable delivery experience.

Delivery Times

Our delivery process consists of two stages:

Processing Time (24–48 hours)

During this time we:

• Confirm your order
• Perform quality checks
• Prepare and package your items
• Hand the parcel over to the carrier

Shipping Time (estimated 6–10 business days)

This is the time your parcel takes to travel from our international fulfillment center to your delivery address.

Estimated delivery times for major destinations

• United States / Canada / Australia / Denmark / The Netherlands / UK / Sweden / Germany/ French / Spain: 6–10 business days

Holiday & peak season delivery times

During busy periods (e.g., Christmas, New Year, Black Friday, Valentine’s Day), delivery may take:

• United States / Canada / Australia / Denmark / The Netherlands / UK / Sweden / Germany/ French / Spain: 10–15 business days

Please note:
Delivery times are estimates and may be extended due to customs procedures, import inspections, or seasonal carrier delays.

Shipping Costs

We currently offer:

Standard Shipping (with tracking)

Free

Insured Delivery

Included with every order at no additional cost to provide extra protection and peace of mind.

Shipping Insurance Policy

We take great care in packaging and shipping your order securely. For added protection, all shipments include insurance coverage.

Coverage

Shipping insurance protects your package against:

• Loss
• Theft
• Damage during transit

Coverage applies up to the declared purchase value of your order.

Non-refundable clause

Shipping insurance is non-refundable once purchased or included, regardless of delivery outcome or usage.

Claims process

If you experience an issue:

• Damaged items: Contact us within 7 days of delivery
• Lost or missing packages: Contact us within 14 days

Please provide:

• Order number
• Description of the issue
• Photos (for damage claims)
• Any supporting documentation

Our support team will guide you through the next steps.

Exclusions

Insurance does not cover:

• Delivery delays
• Indirect or consequential damages
• Pre-existing product defects not caused during shipping

Track Your Order

You can monitor your shipment in real time using your tracking link provided by email after dispatch.

Order Changes & Cancellations

Please note:

Once an order has been placed, it cannot be modified or canceled.

We begin processing and packing immediately to ensure fast delivery, which makes changes impossible after confirmation.

If you need assistance, contact us as soon as possible and we will do our best to help before processing begins.

Contact

For any shipping-related questions or support, please contact:

Email: info@axis-footwear.com